A Guarantee is Only as Good as the Guarantor

I once had an awful experience with the Hilton Hotel Brand. The short and sweet version is that I booked a hotel through Expedia.  Since Hilton has a Price Match Guarantee, I submitted all my paperwork that showed I got the hotel through Expedia for 50% less than the best rate at Hilton.  They did not honor my request. Here are the reasons why: Reason #1 – Mr. Ford, You booked through an … [Read more...]