The last can looked like it was charred.
I have no idea if the power went off at the manufacuting plant and the employees decided that they needed to keep warm from the heat of burning cans of Hunts Tomatoes, but this can had a serious problem.
I did something that I’ve only done one other time in my life. I called the 1-800 corporate number to let them know that I wasn’t satisfied with the condition of the can.
I had a little trouble describing the problem with the can. After a few minutes, the lady apologized and said there wasn’t much she could do if it was just a problem with the packaging. Once I explained that it looked like the can could explode, she was a little more sympathetic and offered to send me 8 $2.00 coupons to replace the cost of the product we purchased.
I’ve only called a 1-800 number one other time. Here’s the story.
My wife and I usually buy Hormel Bacon from Sam’s Club. We’ll buy the three pound package and freeze the bacon individually to use later.
While I was out of town, my wife got a package of bacon and it was a lot fattier than we were used to seeing. The very next time we bought the same bacon it had a lot more fat on it again.
I called the 1-800 number just to ask if they’d changed something – manufacturing plant … quality control ??? The phone representative apologized for the condition of the bacon and sent us 2 $10 coupons to replace the value of the bacon we had purchased.
Sometimes I wonder if it’s really worth calling to report that sort of thing, but I’m a guy who is put off by the principle of buying something and getting a less-than-promised product. Some of my friends have said that they never have, nor would they ever call about that sort to thing. Made me wonder if I’m the only person who would call to complain or notify the company of an issue.
What about you?
Would you call if you received a damaged grocery product? Have you ever had to call and complain about a grocery product or other product? Was the situation resolved to your satisfaction?