I’ve often wondered if I should be buying an extended electronic warranty when purchasing a new electronic item while shopping.
Long ago, I decided that it didn’t make financial sense to pay extra for a warranty. That’s because I was doing some research and wrote a post about the American Express Extended Warranty benefit.
I just had a great experience with American Express’s extended warranty this week that I want to tell you about.
My American Express Extended Warranty Experience
Back in July 2011, I purchased a Nook Color.
All was well until a few months ago when the Nook started to act up. Specifically, the bottom left hand corner of the touch screen stopped responding. Of course, I was massively annoyed that I was only a few months past the manufacture’s warrantee. Nook wasn’t going to do anything to help resolve my problem.
Basically, I just let the Nook sit collecting dust. Instead, I’ve been using my iPhone to read my Kindle books. Don’t get me wrong, reading on the iPhone isn’t that bad, but I’ve got several international trips coming up in 2013, and I really wanted to have a better reading device.
I took advantage of a one day Kindle sale and purchase a Kindle Fire to replace my decrepit Nook.
Then I had a thought. I remembered that a few years ago I learned that American Express has a fantastic extended warranty included when you purchase something using one of their cards. At that time, I had decided I’d buy all my electronic items with an American Express card since they give you, at no extra charge, an extra year of warranty coverage.
The only problem was that I no longer had the card that I used to purchase the Nook.
I decided it was worth a call to see what would happen. I called the 1-800 number for American Express and explained my situation. The Nook isn’t working. I bought it on an American Express card. Now I no longer have that specific card. I was given another 1-800 number to call.
I called the department that handles extended warranties, and they asked if I had another American Express card that has the same benefits. I said that I did. As a result, that told me it would be no problem to file a claim. As a long as you have a valid American Express card, you can still make the claim.
Less than 10 minutes later (the computer was down so she kept apologizing it was taking so long), I had given her the purchase date, purchase location, price, item purchase amount, and serial number. With my reference number in hand, I was told to wait 24-72 hours for a decision. Two days later, I logged into my American Express account, and the full Nook purchase price was credited back on my account.
I was amazed that they didn’t ask me to send in the Nook to try and fix it. They flat out just refunded the money I spent (less taxes and shipping).
If you’re in a habit of buying extended warranties, I highly recommend that you familiarize yourself with the American Express Extended Warranty Benefit.
American Express Extended Warranty Benefits
- When you purchase an item that has a five year or less warranty with your American Express card, the American Express extended Warranty will give you an additional year of coverage at no charge.
As an example, if you were to buy a computer that has a two year manufacturers coverage, then you’d get 3 years of coverage (2 by the manufacturer and 1 by American Express). I’m sure some other cards may have similar benefits, but from what I’ve researched and experienced, American Express has the best.
Needless to say, I was thrilled at how simple the process was. As a result, I’m even more committed to my decision to only buy electronic items with an American Express card.