A Guarantee is Only as Good as the Guarantor

Print Friendly

I once had an awful experience with the Hilton Hotel Brand.

The short and sweet version is that I booked a hotel through Expedia.  Since Hilton has a Price Match Guarantee, I submitted all my paperwork that showed I got the hotel through Expedia for 50% less than the best rate at Hilton.  They did not honor my request.

Here are the reasons why:

Reason #1 – Mr. Ford, You booked through an opaque website.

However, Expedia is not an opaque website.

Reason #2 – Mr. Ford, Your quoted Expedia rate doesn’t exist.  We can’t confirm it.

I forwarded a screen shot and my receipts.

Reason #2 – Mr. Ford, You booked a different room type.

Yes, the one through Expedia was listed as a room with two double beds.  Through Hilton it was listed as a standard room with two double beds (notice the difference of the word ‘standard’).

Eventually, after hours of follow-up with the actual location manager in Denver and a dozen calls to corporate, they finally gave the difference (only after the current manager was fired).  They were supposed to give the difference plus a $50 AMEX gift card.  However, in the end I settled for just the difference back.

That reminds us that …

A Guarantee is Only as Good as the Guarantor

Every time I write and sell a book, I’m putting my name and my reputation on the line.

All of my products I sell come with at least a 60 Day Money Back Guarantee.

Transforming Your Financial Diet is no different.  If you don’t like the book for ANY reason, I’ll give you your money back.

This is my third paid product, and I’ve only had to refund the money on two books.

Here were the stated reasons:

I didn’t know I was buying anything.

I thought that was strange since a person had to go through the checkout process and enter their payment info.  Regardless, I sent an email saying that I was sorry for the confusion and the money was immediately refunded.

The other person said:

I didn’t know it was a budgeting book (in reference to The Secret to a Successful Budget).

Again, while that didn’t make complete sense to me, I immediately refunded the money.

Do you think those people where just out for a free book?  Possibly.  It’s hard for me to know.  Either way, my reputation is more important than a few dollars.

You should view my eBooks like a book on the shelf at Barnes and Noble.  Go ahead and grab a copy.  Peruse through it, and if you don’t like it for any reason, including:

  • The color
  • The font
  • The subject
  • The format
  • How I spell my name

then just send me an email and I’ll refund your money – no questions asked.

I stake my name and reputation on it.

To get more details, check out the Transforming Your Financial Diet page – click here.  It is only for sale for 9 more days.

Today is the last day to save an extra 15%.  Just get your copy before midnight (EST) on the first of March, and be sure to enter the coupon code “first48”, and you’ll save 15%.

For more details, click here.

photo by Vectorportal


    • says

      That’s a fair question.
      In this article I never questioned the trustworthiness of Expedia. I trust them because for over 10 years I’ve been buying tickets through their website.
      As for Hilton, if you read this article – http://boardingarea.com/blogs/loyaltytraveler/2011/03/04/evidence-indicates-marriott-vastly-superior-to-hilton-for-best-rate-guarantee-claims/ you probably wouldn’t trust their best rate guarantee.
      I’m guessing this is one of your first times to this blog. There are people who have been reading this blog for almost two years and I think they trust me. Trust is something earned and I’ve done my best to be consistent to my word of the last couple of years. But, I’m sure some people don’t trust me.
      If someone felt uncomfortable buying the book because they didn’t trust that I would refund their money then I probably wouldn’t have enough trust to help them transform their financial diet.

  1. says

    The second guy who requested a refund, I understand.
    I went to see The Black Swan, having enjoyed Wall St, Freakonomics, and other finance books turned into movies.
    Funny thing, it was a complete rip off, not even related to the Nassim Nicholas Taleb book of the same title. :)

Leave a Reply

Your email address will not be published. Required fields are marked *