Inevitably, it is going to happen. Someone is going to mess up your order, billing, delivery, or even the product itself. Life is always filled with mistakes. As such, you will have the responsibility to follow up with a call with the company to try and sort out the mess.
When that happens, Skype is a great tool for making all business related calls.
Why Making Business Calls With Skype Helps
If you live outside of the United States (like me), it might be your only free option for calling 1-800 numbers in the US. If you have Skype credit in your account, you can make unlimited free calls to 1-800 numbers.
It is More Productive and Enjoyable.
Lots of times you can be put on hold when you call companies. I’ve found that if I call while I’m working on another project, I can be more effective while I’m waiting on hold.
Some of you are not productive czars. Instead, you would rather play your favorite video game. Either way, having something to do while on hold makes the time go so much faster.
Using Skype is Easier.
Every time I call credit card companies, they ask me to say or type my 16 digit number. It is so annoying when you mistype the 14th number and have to wait so you can start again. Saying your 16 digit number isn’t any more enjoyable. You have to speak so slowly, otherwise the computer will have trouble understanding you.
I use a program called RoboForm that stores all my online passwords and personal information. When I open my identities file, I can just copy my credit card number. Simply copy the number, click on the keypad and paste. Voila – card number entered.
Using Skype Makes Taking and Finding Notes Easier.
I used to advise that people keep a notebook by their phone so that when they had calls to companies they could easily record important information like the date, customer service rep name or number, and the stated resolution. You’ll get so much more accomplished and be so much better organized if you use Skype because you have forced yourself to sit in front of a computer.
Just start a document called “Phone Notes”. Enter all relevant information in that document. Then if something simple becomes a complicated issue, then cut all of the relevant notes and put it into a new file where you will save only information related to that issue.
If you have a habit of losing those little pieces of paper with your notes, then I suspect you are less likely to lose a paper than to lose a computer.
It Saves Your Neck – Literally.
All the phones I have in my home require me to either hold the phone to my ear or crick my neck to jar the phone between my shoulders and my ears. I usually type my notes while talking to people so I crick my neck so I can have two hands to type. However, now that I’ve started using Skype, I just take advantage of my computer’s built in microphone. I’m taking notes, talking, and my neck feels great.
The only negative is that I can no longer say to my wife that I’ve been on the phone for the last 30 minutes so I need a massage.
Skype is Cheap.
If you are paying more than pennies for phone calls, it’s time to consider your alternatives. They have cheap and competitive plans in both the US, US & Canada, and overseas. Check out their prices now – click here.
Photo by re-ality
When do you usually use Skype? How to you stay organized when taking care of business at home?